Pet Portrait support.

Pet Portrait is still in development. If you are part of a test or have a question about the upcoming app, send us a note.

Contact support

Email gusphillips66@gmail.com. Include the approximate time of the issue and, if the app shows one, your generation ID. Never email pet photos, passwords, signed purchase data, or full download links.

Generation taking longer than expected

Keep this browser tab available and return to the portrait studio. A delayed generation should remain queued or retry automatically; you should not need to purchase again.

Purchase or download problem

Use Restore Purchases from the unlock screen in the iPhone app. If the original remains unavailable, contact support with the Apple transaction ID shown on your receipt.

Delete your data

In the iPhone app, open Settings → Privacy → Manage and delete account. This blocks access immediately while private photos, projects, previews, and originals are removed.